- What happened to my wishlist and shopping cart?
A.The wishlist and shopping cart features are cookie-based and could not be transferred to the new site. Going forward anything you save to your wishlist or bag will be saved. Shopping cart items will be saved for up to 30 days.
Personal Information – Use and Updating
- What will www.blueberryhpl.com do with my personal information?
A. www.blueberryhpl.com will use your personal information to communicate with you about your order. Your information will not be shared, exchanged with or sold to any third party. For more detailed information, please view our Privacy Statement.
- Where do I view and change my personal information?
A. Once you log in, you can update view and make changes to your personal information using the “My Account” at the top of the page.
- What information can I view and/or change?
A. You can view and change all of your personal information, billing and shipping address, as well as manage your newsletter subscription. You can also view your order status and order history, if orders exist.
Ordering and Order Tracking
- What’s a coupon or discount code?
A. A promotion code is a special code occasionally offered to allow users to take advantage of promotions.
- What’s this credit card code(CVV code)?
A. The credit card code is your security code from the card itself. It’s the last 3-digits on the back of the credit card, located on the signature panel.
- I wish to change or cancel an order I just placed. What do I do?
A. Once an order is placed on Allamazingstuff.com the only way to update it is to call our Customer Service hotline at +94770068607 or send email to www.blueberryhpl.com.
- What happens after I place my order?
A. You will receive a confirmation of your order by email after it has been accepted telling you that we have received your order. You will receive a second email when your order ships, providing your shipping and tracking information. Sometimes orders are delivered under multiple shipments. You will receive a separate email for every shipment we make on your order. You can also view your order status and history, under the “My Account” link at the top of the page.
- I can’t add items to my bag.
A. Our site is designed to use “cookies” to keep track of the items that you order during your shopping session. When you’re ready to check out, all of the items are saved in your shopping cart by using the cookie. If you don’t enable cookies in your browser, our site won’t remember what you’ve ordered, therefore making your shopping cart empty.
- How do I track my order?
A. To check your order status online you must have an account and login. If you already have an account, click on “My Account” at the top of the page to go to your Account page, and then click on “My Orders”. Once you’re there, click “View Order” to see detailed order information. You may also place reorders by clicking on that link. This will populate your bag with the items in that order. Your last five orders are also viewable directly from your Account Dashboard.
- How do I change or add a billing or shipping address?
A. Click My Account, then “Address Book” to add, edit or delete any address you have in your account. You may also change your default billing and shipping addresses in your Address Book.
- Why haven’t I received any email confirmations of my order or my shipping date?
A.The most common cause for customers not receiving email confirmations is an email service, including Yahoo Mail or Gmail, blocking our emails to you. To avoid these spam controls, which only allows email messages from known individuals, please add www.blueberryhpl.com, to your address book if you wish to receive confirmation email messages regarding your orders.
- What are your browser requirements?